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Notice and apology regarding unauthorized access to Ukiyo-e Gallery SHUKADO (japanese-finearts.com)

On Monday, November 9, 2026, between approximately 11:30 and 12:20 Japan time, the server of our online shop “Ukiyo-e Gallery SHUKADO” (japanese-finearts.com) was accessed without authorization.

We sincerely apologize for the concern this has caused our customers.

What we know (as of November 10)

• For some customers, the name, e-mail address, and password for our website were taken. We are contacting these customers individually by e-mail.
• For other customers, website passwords may also have been taken.
• Credit card information was not affected. We do not store card details on our server.
• There is no indication that postal addresses, phone numbers, or order histories were accessed.
• The website is currently offline. The server has been disconnected from the internet and logs have been preserved while the investigation continues.

What we ask of you

1. If you use the same password on any other website or service, please change it there.
2. Please be cautious of suspicious e-mails claiming to be from SHUKADO or our partners. We will never ask for your password or card number by e-mail.
3. When the website reopens, all customers will be asked to set a new password. We will announce the reopening on this page and by e-mail.

What we are doing

• We are contacting affected customers individually.
• Before reopening, we will put security measures in place, including a change in how passwords are stored.
• On November 10, 2026, we reported this incident to the Personal Information Protection Commission of Japan.

Contact

info@syukado.jp
SHUKADO Co., Ltd. Sone Bldg. 7F, 6-4-8 Ginza, Chuo-ku, Tokyo 104-0061, Japan TEL +81-3-3569-3620

Updates

• November 10, 2026 This page was published.
• November 10, 2026 Added the report to the Personal Information Protection Commission.